Searching For Orders

When you click Search, the system searches for orders using an AND search format. An AND search format means that orders must match all of the defined search criteria to be included in the search results.

NOTE: The only search criteria type that you cannot combine with other criteria is Order Number.

If you enter an order number as a search criteria, then only that order can appear in your search results, even if you define additional criteria for which there are matching orders.

You can search for order records by one or more of the following criteria:

• Order Number - if you know the number of the order you are searching for, enter it in the Order Number field
  
  NOTE: If you enter an order number as a search criteria, then only that order can appear in your search results.
  
  
• Start and End Dates - to include orders that occurred between certain dates in your search results, enter the earliest date in the search period in the Start Date field, and enter the latest date in the search period in the End Date fields
  
  To enter a date, click the day, month, and/or year drop lists and select the desired value.
  
  
• Pick Up from - to include orders that were picked up at a specific location in your search results, enter the location name in the Pick Up From field
• Deliver To - to include orders that were delivered to a specific location in your search results, enter the location name in the Deliver To field
• Service - to include orders involving a particular service type in your search results, select the desired service type using the Service drop list.
  
  The Service list includes all service types defined for your company.
  
  
• Reference - to include orders with a particular reference number in your search results, enter the reference number in the Reference field
• Caller (Ordered By) - to include orders entered by a particular Web Component user or phoned in by a particular employee, enter the user name for the Web Component user or the name of the caller in the Caller (Ordered By) field
• POD - to include orders for which a particular person signed for the proof of delivery (POD), enter the signee's initials in the POD field\
• Waybill # - to include orders with a particular waybill number in your search results, enter the waybill number in the Waybill # field
• Custom Field - if your courier company has included any custom fields for your company, enter the custom field value for orders that you want to include in your search results in the custom field
  
  TIP: If you make a mistake while entering your search criteria, you can click Reset to clear the entire search criteria screen.
  

If you are looking for a particular order but don't know the order number, you can narrow your search by entering several known order details as the search criteria. Alternatively, you can view a wider list of orders by entering fewer search criteria.

Once you have entered the desired search criteria, click Search to view your results.